Business Transformation

To deliver quality care within today’s tight operating margins, it is critically important to optimize an organization’s workforce, ensuring the right employees are deployed to the right job at the right time. Often, there are opportunities to more fully leverage existing talent. Our expert teams understand hospital, ambulatory and practice operations, and partner with clients to create nimble, responsive, competent and efficient staffing plans and processes. Collaborating with technology partners, we can customize an approach based on client need and environment.

Our clients rely on us to help them sustainably enhance operational productivity with the following approaches:

• Flexible services structured to meet the needs of your organization, such as accelerated productivity analyses and detailed operational reviews and process improvement initiatives
• Benchmarking against industry standards and best practices
• Implementation and optimization of labor productivity management systems

Our professionals are experienced health system operators who work with your managers to improve performance by eliminating non-value-added work and by offering sustainable recommendations. These operational changes often have a positive ripple effect throughout the organization.

Working in cooperation with senior management, we become your “partner in excellence” in the multiple dimensions of your hospital’s operations — revenue cycle, supply chain, labor productivity, clinical resource management, strategic positions, service lines, quality of care, and physician support. Rely on us to deliver the tools, training, expertise and focused commitment to achieve sustainable change and positive outcomes. This proven approach re-energizes your hospital’s culture by nurturing its most important asset — its people — while building a solid foundation for long-term financial strength. Let us help you:

• Conduct a comprehensive assessment
• Develop EBIDA improvement projections
• Create a detailed management action plan
• Implement a progress tracking dashboard

FTI Consulting is a market and thought leader in revenue cycle optimization and performance improvement. Drawing on our extensive knowledge of and experience with revenue cycle standardization and shared services, we work collaboratively with our client partners to develop customized strategies based on leading practice tools, solutions, and initiatives. Our approach consistently produces significant cash acceleration and recurring financial benefits ranging from 3 percent to 6 percent of net income improvement generally within 12 to 18 months.

With continued pressure on reimbursement and payment methodologies, healthcare executives must focus on cost reduction more than ever. Non-labor/supply spend is typically one of the biggest expenses accounting for a large share of total operating expense. Awareness and availability of information in non-labor/supply chain has upped the demand for enhanced infrastructure, complex data management, and effective collaboration among executives, supply chain leaders, clinicians and suppliers.

A strong supply chain management program optimizes pricing, standardization and utilization of supplies and services. Industry leaders must achieve new levels of supply chain integration to realize quality, cost and outcome objectives. These leaders rely on our advisory because we understand why it’s imperative to address critical areas to control non-labor-/supply-related expenses, such as harvesting physician preference items (PPI), enhancing supply chain infrastructure, and targeting purchased services. To enable the most savings and improvement in the shortest amount of time, we analyze your healthcare system’s non-labor expenses, clinical and purchased services spend, and complete market comparative analysis.

Deep experience enables our team to guide clients through the development and implementation of progressive Care Management models to achieve high quality and efficient care delivery, as well as the development of aggressive strategies for addressing length of stay (LOS), capacity management, and patient throughput.

We help clients strategically plan organizational transformation that enables adaption to the ongoing changes in the value-based healthcare landscape. Our range of health services supports stakeholders across the managed-care spectrum, including payers ranging from local and regional health plans to health plans with nationwide coverage; primary care providers taking on risk under capitated, delegated contracts; specialty provider groups navigating transitions to value-based care; and third-parties providing key services to each of these types of entities.

We can assist you in virtually all aspects of health plan and related managed-care operations in Medicare Advantage, Medicaid Managed Care and commercial products, often working directly with C-suite executives on areas such as operational improvement, patient and provider engagement, data analytics, strategy, compliance, operational alignment and administrative efficiency. Our services include core administration, audit and compliance, delegation oversight, network contracting, actuarial, pharmaceuticals, transactional due diligence and data management.

In today's rapidly evolving digital healthcare landscape, quality patient care is dependent on structures and solutions for vast data usage. FTI Consulting leads the integration of technology and data-driven strategies in healthcare. Collaborating with clients, the firm deploys digital tools, telehealth solutions, data analytics and patient engagement platforms. This empowers providers to deliver high-caliber care and adapt to digital-era demands. Our services Include:

• Health IT and Office of the CIO: IT Strategic Planning, Performance Improvement and Modernization, Data and Cloud Strategies, Cybersecurity (Prevention and Response), and Data & Analytics optimization
• Healthcare Innovation: Innovation Center of Excellence Implementation and Commercialization, Applied Innovation Strategies (Remote Patient Monitoring (RPM), Hospital at Home, Digital Front Door, RPM and others)
• Health IT Platforms: Electronic Health Record, Enterprise Resource Planning, Data Warehouse, Population Health, Robotic Process Automation, Artificial Intelligence and more (Design, Build, Selection, Planning, Implementation and Optimization)
• Digital Health: Strategy, Digital Health Assessment (HIMSS DHI), Digital Health Implementation
• Strategic Partnerships:
  HIMSS Digital Health Technology Partner: Digital Health Indicator (DHI), Electronic Medical Record Adoption Model (EMRAM), Adoption Model for Analytics Maturity (AMAM), Digital Imaging Adoption Model (DIAM), Infrastructure Adoption Model (INFRAM), Community Care Outcomes Maturity Model (C-COMM)
  Panda Health: Digital Health Marketplace