Healthcare Providers

One of the biggest dilemmas facing healthcare organizations is managing high-quality, cost-effective patient care under diminishing reimbursements. Seamless clinical integration and flawless operational execution are essential to maximize quality clinical outcomes and revenue. Clients turn to our team to deliver integrated approaches to these unique challenges.

We address operational dependencies such as:

• Workforce Design and Deployment
• Clinical, Pharmacy and Operational Processes
• Supply Chain Optimization and Purchased Services
• Capacity Management
• Care Management Systems and Processes
• Procedural Services
• Health IT Tools and Technology
• Operations

By systematically coordinating every aspect of a patient’s movement through the care continuum, we create integrated processes that significantly improve operations and financial performance while also improving the patient experience.

FTI Consulting is a leader in revenue cycle management and related IT platform optimization. We bring innovative practices that drive major improvements in net-revenue yield and cost reduction for a broad spectrum of clients. Our management strategies span the entire revenue cycle for both professional and provider-based services.

With patient, employee and provider engagement in mind, our focus is on sustainable net-revenue management. By aligning interrelated activities, maximizing the use of technology and optimizing resources, our work can improve the healthcare organization’s profitability.

From operations improvement to compensation planning and valuation, to productivity measures and leadership mentoring, we support clients across the entire physician enterprise.

From high-performance medical groups to comprehensive healthcare systems, our experts work with you to assess the overall physician practice structure, financial drivers and operational processes to identify opportunities. We partner with you to navigate evolving market needs for increased patient satisfaction, revenue enhancement and cost-effectiveness.

Our expertise encompasses the following:

Value-Creation Strategies

• Strategic and Growth Initiatives
• Physician Compensation Redesign and Automation

Organizational Performance

• Patient Contact Center
• Professional Revenue Cycle Management
• Care Model Transformation
• Provider Productivity
• Referral Management
• Ambulatory Staffing
• Hospital-Based Services
• Interim Management
• Strategic and Market Assessment

Pharmacy has the clinical capability to drive patient outcomes while generating revenue, optimizing both employee benefits and payor contracting leverage while improving clinician and patient experience.

Our services include:

• Pharmacy Retail and Specialty Strategic Planning and Analysis
• 340B Program Readiness and Ongoing Program Management Advisement
• Research Pharmacy Advisement Services
• Core Operations Consulting, including Supply Chain, Vendor/Purchased Services Management, and Workforce Efficiency and Effectiveness

Ambulatory care operations are a growing focus of healthcare delivery. To achieve high-quality and efficient care delivery, our team guides clients through the development and implementation of progressive care management models. We bring deep experience to the development of aggressive strategies for addressing length of stay (LOS), capacity management and patient throughput.

Our services include:

• Clinic Operations
• Contact Centers Optimization
• Ambulatory Surgery Centers Optimization

Peri-operative and procedural services are complex and critical to any thriving organization. The swift changes in technology, payment structures and patient access demands require organizations to be efficient, patient- and provider-centric, and technology-forward.

We deliver a full range of procedural, anesthesia and sterile processing consulting services that include but are not limited to:

• Governance and Performance Monitoring
• Block Schedule Management
• Throughput and Capacity Management
• Central Processing Operations
• Leadership Coaching
• Anesthesia Contract Management

Our approach to workforce planning includes the design of the work itself, the technology deployed and the supporting processes. Key components of workforce planning that we review and incorporate into our implementation of a workforce planning strategy include:

• Core Human Capital Management
• Care Model
• Staffing Office and Deployment
• Organization Structure and Span of Control
• Technology Enablement

Strategic management of the contracting, procurement and supply chain departments is critical to the success of any expense management program. While price transparency and benchmarking are important, healthcare organizations face broader issues related to the management of vendor relations across the enterprise.

Our services:

• Sourcing Evaluation and RFP Administration
• Departmental Process, Procedure and Workforce Structure Evaluation
• Third-party Contract (Purchased Services) Review
• Group Purchasing Organization (GPO) Relationship Management Assessment
• Vendor Partnership Matrix Review
• Supply Utilization and Physician Preference Item (PPI) Consolidation Evaluation